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International Relocation Consultant

2 months ago

Swindon, Swindon, United Kingdom Realogy Full time

Job Summary:

We are seeking a highly skilled and experienced International Relocation Consultant to join our team at Realogy. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to our clients and their employees, while ensuring seamless delivery of our international relocation services.

Key Responsibilities:

  • Provide single point of coordination for all phases of international relocation activities, administering and policing client policy on behalf of the client.
  • Provide impeccable customer service to assignees and their families, ensuring their needs are met and exceeded.
  • Coordinate the delivery of services and manage vendors as dictated by client policy.
  • Demonstrate sound knowledge of products and services, including language and cross-cultural training.
  • Counsel employees on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery.
  • Interpret customer needs while balancing client policy, recommending enhancements and revisions as necessary.
  • Research information to assist clients in the development of new and existing international policies and compensation programs.
  • Develop and maintain all pertinent records and ad hoc reports for management review and decision making.
  • Ensure 100% accuracy and data integrity in all Cartus systems.
  • Assist with the development and training of new internal personnel.

Requirements:

  • Related business experience in the customer service or relocation field required.
  • Business experience in a highly pressurized customer service environment.
  • Bilingual and/or expatriate experience desirable.
  • Computer Literacy MS Office, Excel to an intermediate level.