Relocation Consultant
1 month ago
The Relocation Consultant at Sirva Bgrs Llc is responsible for coordinating the delivery of local destination service programs based on clients' policies and benefits.
You will act as the primary point of coordination and accountability to internal consultants and transferring assignees while maintaining the highest levels of customer service.
Key Responsibilities80%
- Administer and manage the relocation process for assignees and their families from pre-decision to arrival and ongoing support.
- Manage documentation and establish paper and soft files.
- Make timely contacts with internal consultants, 3rd party providers, and assignees.
- Coordinate with internal departments to ensure a successful assignee experience.
- Stay up-to-date on local and expatriate issues, including housing markets, international schools, and public transportation.
- Maintain inventories of relocation reference materials and keep abreast of useful information.
- Develop good relationships with international schools and update occupancies.
- Educate assignees and internal consultants on minor relocation issues and communicate with client HR on exceptions.
- Work according to the Company Quality System.
15%
- Maintain the Relocation Database – SMARTS / Service Engine.
- Manage 3rd party providers and liaise with them in the coordination of destination service programs.
- Provide relocation reports as requested.
5%
- Participate in client/prospect visits and presentations, where required.
- 3-5 years experience in relocation, human resources, and/or accounting or finance.
- Excellent communication and diplomatic skills, preferably with experience living abroad and/or communicating across cultures.
- Fluent English speaker plus one or more languages.
- Strong customer service background with an ability to build relationships and project/service partner management skills.
- Good computer skills – proficient in Microsoft Office applications.
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