Accommodation Office Team Leader

2 weeks ago


Bristol, Bristol, United Kingdom Alexander Mae Recruitment Full time
About the Role

We are seeking an experienced Accommodation Office Team Leader to join our team in Central Bristol. As a key member of our operations team, you will be responsible for managing a team of approximately 20 Case Handlers and Office Assistants.

Key Responsibilities
  • Actively manage work levels, quality, and resources within the team to meet and exceed service level agreements.
  • Use various management tools and methods to manage work quality, policy compliance, and service standards.
  • Ensure supervision meetings and appraisals are undertaken with your team.
  • Develop talent within the team by identifying individuals' potential and actively supporting them through delegation, coaching, mentoring, and training.
  • Support the team with technical and day-to-day queries.
  • Lead committees, projects, and initiatives.
  • Pro-actively build and maintain strong working relationships with clients through actively engaging with them on a day-to-day basis.
Requirements
  • Previous management experience.
  • Ideal experience in insurance or financial services or a regulated company.
  • Client care skills.
  • Experience of working within a volume caseload environment.
  • Ability to multi-task.
What We Offer
  • Contributory Pension.
  • Group Life.
  • Private Medical Insurance.
  • 25 days' holiday.
  • A flexible benefits scheme.


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