Security Operations Manager
4 weeks ago
Salary: £42,000-£49,000 per annum
Days / Hours: Monday to Friday day shifts with flexibility on shifts to check in with staff working nights or weekends on the portfolio
Location: Covering multiple sites throughout West London and along the M4 Corridor
Our customer is a female-majority board leading in diversity and inclusivity across the security industry. We are a provider of professional integrated bespoke security and facilities management services, giving our clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors, including educational settings, student accommodation, healthcare, charitable, corporate / estate management, logistics and distribution, social housing, utilities, and shopping centres / retail parks.
Key Responsibilities:- Ensure the day-to-day operations of our customer contracts and accounts under their control are managed effectively.
- Manage the use of sub-contractors, including holding regular review meetings.
- Ensure the provision of services is of a high standard by holding regular constructive and proactive customer meetings.
- Implement and comply with company policy and procedures.
- Resolve customer complaints promptly and escalate where necessary.
- Carry out regular site visits and support the Company's commitment to continuous improvement.
- Identify new services with current clients and possible new clients to grow and expand the business.
- On a rota basis, be the Duty Manager.
- Arrange site induction and ensure the Supervisor/trainer completes the site induction/training record form.
- Deal with customer complaints and take action effectively.
- Raise initial assignment instructions and carry out site survey and risk assessment.
- Ensure assignment instructions and risk assessments are reviewed annually at a minimum and updated as and when duties are updated.
- Develop and manage the team to ensure continual improvement.
- Design, introduce, and implement new service initiatives to meet customer needs.
- Check incoming invoices and sub-contractor invoices. Ensure hours analysis is up to date.
- Ensure all site documentation is up to date and accurate records are kept.
- Develop, manage, and monitor security personnel to ensure relevant standards and health and safety issues are resolved.
- Proficient in MS Office.
- Industry experience holds a valid SIA licence.
- Deep understanding of contracts, contract governance, and the contract lifecycle.
- Critical thinking skills and the ability to research and understand legal and financial implications.
- Excellent understanding of the security industry, its services, and clients.
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