Customer Service Manager
4 weeks ago
Path Recruitment is seeking a highly skilled Customer Service Manager to join our team. As a key member of our team, you will be responsible for managing a small team of hire controllers, handling equipment sales and hires, and providing exceptional customer service.
Key Responsibilities:
- Manage a team of hire controllers and be involved in equipment sales and hires.
- Handle customer site enquiries and emails, arranging the on and off hire of machinery.
- Cover for the manager and senior team to ensure all tasks and functions run smoothly.
- Chase up quotes and enquiries to maximise business and gain new hire opportunities.
Requirements:
- Previous experience working in a similar role, such as Office Manager, Office Supervisor, or Hire Manager.
- Knowledge of the hire industry, including heavy plant, accommodation hire, vehicle hire, and generator hire.
- Excellent communication and customer service skills.
What We Offer:
- A friendly working environment with opportunities for career progression.
- A competitive salary and bonus scheme.
- A range of benefits, including up to 25 days holiday and a pension scheme.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.
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