Transformation Leader for Customer Growth

2 weeks ago


London, Greater London, United Kingdom Prism Executive Recruitment Full time
Company Overview

We are a revolutionary customer data, insights and customer growth firm underpinned by a unique AI analytics technology and data platform.

Job Description

This role involves working with senior stakeholders internally and with clients to lead pitches, manage key relationships, deliver customer experience insights and strategic customer growth opportunities.

Key Responsibilities
  • Lead pitches and proposals and manage key relationships with existing accounts, typically with CMO and CCO stakeholders
  • Work with the platform and alongside technical and data staff to deliver customer experience insights and strategic customer growth opportunities for clients
  • Help to define and deliver the clients' customer experience, retention and growth strategies
  • Define growth KPIs and measure the commercial impact of strategic programmes
  • Support the Client Partner to help the client achieve significant commercial value from the platform and its data
  • Provide key support to the Head of Consulting in leading and growing the practice
Requirements
  • An enthusiasm for working with the CEO to help win major blue-chip organisations including some experience in sales and business development
  • Several years' recent experience as a management consultant in a highly regarded consulting firm
  • Clear 'big' data analytics experience and technology savvy
  • Customer growth, customer strategy or related consumer marketing experience
  • Strong experience of working with large scale customer data in one or more of the key B2C sectors they operate in: ideally retail, retail banking, travel or health
  • A deep understanding and knowledge of key consumer behaviour trends within these sectors
  • Strong academic profile including a good degree
Benefits and Remuneration

The salary range for this position is £90,000 - £120,000 per annum, paid 2-3 days per week at our Central London office with flexible working options available.



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