Housing Officer
4 weeks ago
We are seeking a skilled Housing Officer to join our team at Southern Housing. As a Housing Officer, you will provide a frontline service to our Independent Living Sheltered schemes for older people.
You will be responsible for providing an effective housing management and support service to older residents within defined policies and procedures and in accordance with agreed standards. This will involve ensuring customers' needs are met and strategic objectives and team plans are successfully delivered.
You will also be responsible for ensuring schemes and services are safe and well-managed to ensure our residents are supported to live independently within active communities.
Key Responsibilities:
- Provide a frontline service to our Independent Living Sheltered schemes for older people
- Manage and support older residents within defined policies and procedures
- Ensure schemes and services are safe and well-managed
- Support with the lettings process, including conducting viewings, assessments, and sign-ups
Requirements:
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies
- Ability to manage time and tasks effectively
- Customer-focused and experience of providing excellent customer care
- Able to work flexibly and prioritize work to meet deadlines
About Us:
Southern Housing is a leading housing provider in the UK, with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands. We give over 167,000 people somewhere affordable to call their own. We understand the difference that safe, secure, and affordable homes can make to people's lives.
What We Offer:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
- Inclusion and Diversity
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