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Customer Service Administrator

2 months ago


Camborne, Cornwall, United Kingdom Pertemps TM Full time

About the Role:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator at Pertemps TM. As a key member of our team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining accurate records.

Key Responsibilities:

  • Provide a first point of contact service for customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with customers and colleagues to ensure seamless communication and efficient service delivery.
  • Maintain accurate and up-to-date records of customer interactions, including data entry and reporting.
  • Collaborate with the team to achieve customer satisfaction and service excellence.

Requirements:

  • Good knowledge of Microsoft Office, including Word, Excel, and Outlook.
  • Understanding of call centre environment and customer service principles.
  • Experience of office procedures and administration.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to maintain accurate records and reports.

What We Offer:

Pertemps TM is a leading recruitment agency, and we offer a competitive salary and benefits package to our employees. As a Customer Service Administrator, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.