Customer Service Administrator

3 weeks ago


Camborne, Cornwall, United Kingdom Pertemps TM Full time
About the Role

We are seeking a highly organized and customer-focused Administrator to join our team in a Customer Services role. As a key member of our team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining accurate records.

Key Responsibilities
  • Provide a first point of contact service for customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with customers and colleagues to ensure seamless communication and efficient service delivery.
  • Maintain accurate records of customer interactions, including data entry and updates.
  • Collaborate with the team to achieve customer satisfaction and service excellence.
Requirements
  • Good knowledge of Microsoft Office, including Word, Excel, and Outlook.
  • Understanding of call centre environment and customer service principles.
  • Experience of office procedures and administration.
  • Excellent communication and interpersonal skills.
  • Ability to maintain accurate records and data entry.
What We Offer

This is a full-time role, working 37 hours per week over 5 days. The client is keen to fill this role quickly, and we encourage interested candidates to submit their CV for consideration.

A DBS check is required for this role at Enhanced – Adult/Children level.



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