Customer Service Representative

4 weeks ago


Croydon, Greater London, United Kingdom Randstad Delivery (GBS) Full time
Customer Service Administrator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our accounting function, you will play a vital role in responding to customer queries via email and telephone, resolving billing and general account queries, and providing exceptional customer service.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Update internal systems and data entry to ensure accurate and up-to-date information
  • Manage and prioritize high volumes of emails and calls to ensure efficient communication
  • Produce correspondence to customers as needed and process transactions related to customer payments
Requirements:
  • Proven customer service experience, with a strong track record of resolving customer complaints and issues
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to learn new processes and systems quickly, with a keen eye for detail and accuracy
  • Organized and motivated, with the ability to work well under pressure and meet deadlines
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development within a leading professional services firm
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.



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