Director of Client Experience

3 days ago


Camberley, Surrey, United Kingdom Career Trails Full time
Career Trails is a dynamic and forward-thinking company seeking an experienced Director of Client Experience. This role is responsible for overseeing all aspects of our client services for a major retail client. We are looking for someone with strong leadership skills, excellent communication abilities, and experience in managing teams.

About the Role:
The Director of Client Experience will be responsible for developing and implementing strategies to enhance client satisfaction and retention. This includes building and maintaining strong relationships with clients, providing exceptional customer service, and addressing any concerns or issues that may arise. Additionally, the successful candidate will lead and motivate a team of client services representatives, providing guidance, training, and support to ensure a high level of performance.

Responsibilities:
  • Develop and implement strategies to enhance client satisfaction and retention.
  • Build and maintain strong relationships with clients.
  • Lead and motivate a team of client services representatives.
  • Collaborate with other departments to ensure a seamless and efficient client experience.
  • Monitor and manage key performance indicators (KPIs) to measure the success of the client services department.

Requirements:
We are seeking a highly experienced and dynamic individual with a proven track record of successfully managing and developing a team. The ideal candidate will have a minimum of 5 years of experience in a client services or customer success role, with at least 2 years in a management or leadership position. A Bachelor's degree in business, marketing, or a related field is also required. Strong communication, interpersonal, and problem-solving skills are essential for this role. Excellent organizational and time-management abilities are also necessary. Knowledge of CRM software and experience in data analysis are desirable. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our estimated salary range is £60,000 - £80,000 per annum, depending on experience.

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