Parking Operations Manager
2 days ago
Parking Operations Manager Job Description
We are seeking a highly skilled and experienced Parking Operations Manager to join our team at Apcoa Parking. As a key member of our operations team, you will be responsible for ensuring the efficient and effective operation of our car parking services across the Govia Thameslink Railway contract based in Crawley.
Key Responsibilities:
- Supervise a team of car park patrol attendants to ensure correct front-line staffing levels and site visits are completed to meet KPIs.
- Carry out regular site audits to ensure high standards are maintained and monitor performance, service, and quality of our sites and staff.
- Identify, respond, and resolve any on-site related car parking issues and report any untoward incidents to the Operations Manager.
- Recruit, induct, train, and manage the performance of all staff, including disciplinary issues in line with site and company policy.
- Ensure all company policies and employee communications are effectively conveyed to frontline staff.
- Manage car park/security incidents, including attendance and liaison with emergency services as required.
- Ensure all frontline staff are compliant with health and safety procedures and standards.
- Assist the Operations Manager in resolving Parkway and ANPR-related issues within agreed SLAs.
Requirements:
- Excellent communication skills and previous experience supervising a team.
- Full UK driving license is essential.
- Previous experience with H&S policies and a positive, can-do attitude.
About Us:
Apcoa Parking is committed to creating a fair and inclusive work environment where everyone has the opportunity to succeed. We offer a motivating work environment with challenging projects and a culture of fostering and support, allowing our staff to develop their potential and strive for excellence in their work.
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