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Service Team Leader
2 months ago
Cavendish Maine is seeking an experienced professional to lead our Client Service Team and drive excellence in client service delivery. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance our service proposition and drive business growth.
Key Responsibilities- Lead and manage a team of client service professionals to deliver exceptional service to our commercial clients.
- Develop and implement training programs to upskill the team and enhance their knowledge of commercial insurance products.
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Collaborate with cross-functional teams to ensure seamless delivery of services and achieve business objectives.
- Monitor and report on team performance, identifying areas for improvement and implementing corrective actions.
- Proven experience in a commercial insurance environment, with a strong understanding of client service principles and practices.
- Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks.
- A competitive salary of up to £50,000, plus a market-leading bonus and benefits package.
- Flexible working arrangements, including hybrid and home/office working options.
- 30 days' annual leave, plus bank holidays.
- An excellent pension scheme and childcare vouchers.
