Customer Service Desk Analyst
3 days ago
We are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide first and second-line support to customers via phone, email, and chat.
- Diagnose and resolve technical issues related to customer networking and communications.
- Liaise with regulatory authorities, terminal operators, shipping lines, and third-party suppliers to ensure smooth freight operations.
- Perform new customer installations, upgrades, and configuration changes to enhance the customer experience.
- Escalate complex issues to higher-level support teams to ensure timely resolution.
- Provide excellent customer service through professional and consistent support.
- Handle customer complaints and escalate to relevant managers as needed.
- Maintain accurate customer configuration and service provision records.
- At least 3-5 years of customer service experience, preferably in transport, logistics, or maritime sectors.
- 2 years of customs experience is essential.
- Previous experience with CNS or other CSPs is a plus.
- ITIL Foundation certificate is preferred.
- Knowledge of maritime and airfreight imports and exports, ERTS, CHIEF/CDS, and EDI messaging.
- Proficiency in speaking other languages, particularly Dutch, to communicate with our diverse client base.
- Excellent communication and teamwork skills.
CNS - Community Network Services is a leading provider of logistics and transportation solutions. We strive to deliver exceptional customer service and support to our clients, and we're looking for talented individuals to join our team.
We offer a competitive compensation package and opportunities for growth and development within our organization.
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Customer Service Desk Analyst
6 days ago
Southampton, Southampton, United Kingdom CNS - Community Network Services Full timeJob Title: Customer Service Desk AnalystWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide first and second-line support to...
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Customer Service Desk Analyst
6 days ago
Southampton, Southampton, United Kingdom CNS - Community Network Services Full timeJob Title: Customer Service Desk AnalystWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide first and second-line support to...
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Customer Service Desk Analyst
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Southampton, Southampton, United Kingdom CNS - Community Network Services Full timeAbout the RoleWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first and second-line support to customers via phone, email,...
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Customer Service Desk Analyst
7 days ago
Southampton, Southampton, United Kingdom CNS - Community Network Services Full timeAbout the RoleWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first and second-line support to customers via phone, email,...
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