Service Desk Engineer

3 weeks ago

Southampton, Southampton, United Kingdom Vissensa Full time
Job Description

Job Title: Field Service Engineer

Company: Vissensa, a well-established and rapidly growing Managed Service Provider (MSP)

Location: Remote, with occasional on-site visits to clients near Southampton

Job Type: Permanent, Full-time

Salary: £28,000 - £35,000 per annum, dependent on experience

Hours: 40 hours per week

About the Role:

We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. As a Field Service Engineer, you will spend two days a week on-site with a client, and the remainder of the week working as part of our Service Desk team in a 2nd line support capacity.

Key Responsibilities:

  • Provide 1st and 2nd line support at the client site
  • Provide 2nd line support through the service desk
  • Deliver outstanding customer service through effective ticket management
  • Work collaboratively on customer sites, integrating seamlessly with the existing IT team
  • Utilise Remote Monitoring Tools for proactive maintenance and support
  • Respond efficiently to customer requests and enquiries, adhering to agreed timescales and escalation procedures
  • Create and update technical documentation, advising clients on IT updates and changes
  • Troubleshoot and maintain infrastructure, including laptops, workstations, servers, and networking equipment

Requirements:

  • Proven 2nd line experience in a Service Desk environment
  • Strong communication skills, both verbal and written
  • Understand and adhere to agreed timescales, recognise the need for escalation, and demonstrate strong troubleshooting skills
  • Hands-on experience with Office 365 Cloud services (Email, SharePoint, Teams, OneDrive)
  • Expertise in Microsoft domain infrastructure (Group Policy, DNS, DHCP, Active Directory, etc.)
  • Experience with backup solutions and a solid understanding of networking fundamentals
  • Own a car for travel to datacentres and client locations

Desirable Skills:

  • Confidence in communicating with diverse audiences and third-party vendors
  • Experience with public cloud infrastructure (AWS, Azure)
  • Knowledge of switches, firewalls, and routers
  • Ability to document third-party applications and support service providers

Benefits:

  • Competitive salary
  • Structured training opportunities
  • Relaxed dress code in the office; smart casual on customer sites
  • Hybrid working environment (office/home)
  • Company pension scheme
  • Private medical insurance (after a qualifying period)
  • Active social committee with monthly events and competitions
  • Free parking
  • Employee discounts

  • Service Desk Engineer

    3 weeks ago

    Southampton, Southampton, United Kingdom Vissensa Full time

    About the RoleVissensa, a leading Managed Service Provider, is seeking a skilled Field Service Engineer to join our dynamic team. As a key member of our Service Desk team, you will provide 1st and 2nd line support to our clients, ensuring seamless IT operations and exceptional customer service.Key ResponsibilitiesProvide 1st and 2nd line support at client...

  • Teaching Assistant Position

    2 days ago

    Southampton, Southampton, United Kingdom Supply Desk Full time

    Job Title: Teaching AssistantWe are seeking a highly skilled and enthusiastic Teaching Assistant to join our team at a Primary School in Southampton. As a Teaching Assistant, you will play a vital role in supporting the teaching and learning of students in a dynamic and inclusive environment.Job Summary:Support the teacher in planning, preparing, and...

  • Teaching Assistant Position

    2 days ago

    Southampton, Southampton, United Kingdom Supply Desk Full time

    Job Title: Teaching AssistantWe are seeking a highly skilled and enthusiastic Teaching Assistant to join our team at a Primary School in Southampton. As a Teaching Assistant, you will play a vital role in supporting the teaching and learning of students in a dynamic and inclusive environment.Job Summary:Support the teacher in planning, preparing, and...

  • Customer Service Desk Analyst

    6 days ago

    Southampton, Southampton, United Kingdom CNS - Community Network Services Full time

    Job Title: Customer Service Desk AnalystWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide first and second-line support to...

  • Customer Service Desk Analyst

    6 days ago

    Southampton, Southampton, United Kingdom CNS - Community Network Services Full time

    Job Title: Customer Service Desk AnalystWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide first and second-line support to...

  • Customer Service Desk Analyst

    3 days ago

    Southampton, Southampton, United Kingdom CNS - Community Network Services Full time

    Job Title: Customer Service Desk AnalystWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide first and second-line support to...

  • Customer Service Desk Analyst

    3 days ago

    Southampton, Southampton, United Kingdom CNS - Community Network Services Full time

    Job Title: Customer Service Desk AnalystWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide first and second-line support to...

  • Field Service Engineer

    3 weeks ago

    Southampton, Southampton, United Kingdom Vissensa Full time

    Job Title: Field Service Engineer**Job Summary:**Vissensa, a leading Managed Service Provider (MSP), is seeking a skilled Field Service Engineer to join our dynamic team. As a Field Service Engineer, you will provide 1st and 2nd line support at client sites and work collaboratively with our Service Desk team to deliver outstanding customer service.Key...

  • Front Desk Supervisor

    4 days ago

    Southampton, Southampton, United Kingdom Klarent Hospitality Limited Full time

    Front Desk Supervisor OpportunityKlarent Hospitality Limited is seeking a skilled Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office activities between guests, the hotel, and various hotel departments.Key Responsibilities:Supervise Front Desk operations during assigned shifts to a...

  • Front Desk Supervisor

    4 days ago

    Southampton, Southampton, United Kingdom Klarent Hospitality Limited Full time

    Front Desk Supervisor OpportunityKlarent Hospitality Limited is seeking a skilled Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office activities between guests, the hotel, and various hotel departments.Key Responsibilities:Supervise Front Desk operations during assigned shifts to a...

  • Front Desk Supervisor

    1 week ago

    Southampton, Southampton, United Kingdom Klarent Hospitality Limited Full time

    {"title": "Front Desk Supervisor", "description": "Unlock Your Potential with Klarent Hospitality LimitedWe are seeking a skilled Front Desk Supervisor to join our team at Klarent Hospitality Limited. As a Front Desk Supervisor, you will be responsible for overseeing the front office activities between the Guest, the hotel, and the various hotel...

  • Front Desk Supervisor

    1 week ago

    Southampton, Southampton, United Kingdom Klarent Hospitality Limited Full time

    {"title": "Front Desk Supervisor", "description": "Unlock Your Potential with Klarent Hospitality LimitedWe are seeking a skilled Front Desk Supervisor to join our team at Klarent Hospitality Limited. As a Front Desk Supervisor, you will be responsible for overseeing the front office activities between the Guest, the hotel, and the various hotel...

  • Front Desk Manager

    3 weeks ago

    Southampton, Southampton, United Kingdom Klarent Hospitality Limited Full time

    Job Summary:Klarent Hospitality Limited is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office activities between the Guest, the hotel, and the various hotel departments.Key Responsibilities:Supervise Front Desk operations during your assigned...

  • Front Desk Manager

    3 weeks ago

    Southampton, Southampton, United Kingdom Klarent Hospitality Limited Full time

    Job Summary:Klarent Hospitality Limited is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office activities between the Guest, the hotel, and the various hotel departments.Key Responsibilities:Supervise Front Desk operations during your assigned...

  • Junior Service Desk Technician

    4 weeks ago

    Southampton, Southampton, United Kingdom Southern Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our Service Desk team as a Junior Service Desk Technician. As a key member of our IT support team, you will be responsible for providing effective first-line technical support to our users, ensuring that they receive prompt and professional assistance with their IT-related...

  • Service Desk Support Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Dgh Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced IT Service Desk Analyst to join our team at Dgh Recruitment. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Technical Support: Provide high-quality technical...

  • Service Desk Support Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Dgh Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced IT Service Desk Analyst to join our team at Dgh Recruitment. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Technical Support: Provide high-quality technical...

  • Service Desk Support Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Dgh Recruitment Full time

    Job Summary:Dgh Recruitment is seeking a highly skilled IT Service Desk Analyst to join our team on a permanent basis. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients.Key Responsibilities:Technical Support: Provide high-quality technical support to clients via various communication...

  • Service Desk Support Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Dgh Recruitment Full time

    Job Summary:Dgh Recruitment is seeking a highly skilled IT Service Desk Analyst to join our team on a permanent basis. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients.Key Responsibilities:Technical Support: Provide high-quality technical support to clients via various communication...

  • Customer Service Desk Analyst

    7 days ago

    Southampton, Southampton, United Kingdom CNS - Community Network Services Full time

    About the RoleWe are seeking a highly skilled Customer Service Desk Analyst to join our team at CNS - Community Network Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first and second-line support to customers via phone, email,...