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Technical Support Analyst

3 months ago

Southampton, Southampton, United Kingdom DGH Recruitment Full time
Position: IT Service Desk Analyst

A remarkable opportunity exists for an IT Service Desk Analyst to join a prestigious global law firm on a permanent basis.

Key Responsibilities:
  • Provide flexible and high-quality technical support via phone, email, and in-person interactions.
  • Serve as a triage point for all escalated incidents, ensuring thorough technical investigations and collaborating with global third-line teams for timely resolutions.
  • Prioritize, diagnose, and resolve incidents in accordance with established procedures.
  • Take ownership of customer issues, ensuring follow-through to resolution.
  • Maintain high levels of customer service, technical expertise, productivity, efficiency, and quality.
  • Collaborate with other IT functions to enhance service efficiency and effectiveness.
  • Communicate information and ideas clearly and productively with management, support teams, and other technical resources.
Technical Skills Required:
  • Active Directory
  • Windows 10
  • MS Office / Office 365 / Teams
  • Zoom Voice
  • iPhones / iPads
  • Surface Laptops and Surface Books
Familiarity with Conferencing Platforms:
  • Zoom
  • Teams

This position is advertised based on DGH Recruitment Limited having first sought approval of its client to find candidates for this role. DGH Recruitment Limited operates as both an Employment Agency and Employment Business.