Technical Support Specialist
1 month ago
Our client, a leading provider of IT technology solutions for payments in the retail sector, is seeking a skilled 1st Line Technical Support Analyst to join their team in Southampton.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat
- Analyze and resolve technical issues in a timely and efficient manner
- Work collaboratively with the development team to identify and document defects
- Develop and maintain test plans and procedures
- Participate in Scrum teams and contribute to sprint planning and execution
- Communicate effectively with technical and non-technical stakeholders
Requirements:
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Problem analysis and problem-solving skills
- Attention to detail and ability to work in a pressurized environment
- Understanding of SLAs and KPIs
- Quick learner with ability to identify and document defects
- Experience working on Scrum teams in sprints
- Ability to interact and communicate effectively with a wide audience
Desirable Knowledge:
- Windows Operating System ranging from 2000 – Windows 7
- Borland and SQL
- Visual Basics and C#
For further details on this exciting career opportunity, please get in touch with us.
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