Technical Support Specialist

1 month ago


Southampton, Southampton, United Kingdom Endeavour Recruitment Solutions Full time
1st Line Technical Support Analyst

Our client, a leading provider of IT technology solutions for payments in the retail sector, is seeking a skilled 1st Line Technical Support Analyst to join their team in Southampton.

Key Responsibilities:

  • Provide first-line technical support to customers via phone, email, and chat
  • Analyze and resolve technical issues in a timely and efficient manner
  • Work collaboratively with the development team to identify and document defects
  • Develop and maintain test plans and procedures
  • Participate in Scrum teams and contribute to sprint planning and execution
  • Communicate effectively with technical and non-technical stakeholders

Requirements:

  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Problem analysis and problem-solving skills
  • Attention to detail and ability to work in a pressurized environment
  • Understanding of SLAs and KPIs
  • Quick learner with ability to identify and document defects
  • Experience working on Scrum teams in sprints
  • Ability to interact and communicate effectively with a wide audience

Desirable Knowledge:

  • Windows Operating System ranging from 2000 – Windows 7
  • Borland and SQL
  • Visual Basics and C#

For further details on this exciting career opportunity, please get in touch with us.



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