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Customer Service Lead
1 month ago
About the Role
We are seeking a highly skilled Customer Service Lead to join our team at ClearScore. As a key member of our customer support team, you will be responsible for working directly with our users to resolve escalated queries in a timely and professional manner.
Key Responsibilities
- Provide exceptional customer service to our users, resolving queries in a fair and efficient manner.
- Develop a deep understanding of our users' needs and preferences, using this knowledge to inform our product development and improvement efforts.
- Work closely with internal stakeholders to identify and implement solutions that meet our users' needs.
- Collaborate with product teams to ensure that our products meet the needs of our users.
Requirements
- Strong customer service skills, with experience in resolving escalated queries.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders.
- Ability to work independently and as part of a team, with a strong focus on delivering results.
- Strong analytical and problem-solving skills, with the ability to identify and implement solutions.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a talented and dedicated team.
- A fast-paced and dynamic work environment.
- The chance to make a real difference in the lives of our users.