Hotel Front Desk Associate

4 weeks ago


Bishop's Tachbrook, United Kingdom Mallory Court Hotel & Spa, Leamington Spa Full time

Delivering Exceptional Guest Experiences

We are seeking a skilled and warm Reception Team Member to join our team at Mallory Court Hotel & Spa, Leamington Spa. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in shaping their overall experience.

Your Key Responsibilities:

  • Provide exceptional customer service, ensuring a warm and welcoming experience for all guests;
  • Manage guest arrivals and departures, including check-in and check-out procedures;
  • Process payments and handle guest queries in a professional and efficient manner;
  • Work closely with other departments to enhance the overall guest experience;
  • Develop strong relationships with guests, understanding their needs and preferences to deliver personalized service.

What We Offer:

  • A competitive salary and benefits package;
  • Opportunities for career development and growth within the company;
  • A dynamic and supportive work environment;
  • Access to our wellbeing centre and employee benefits platform;
  • A chance to work with a passionate and dedicated team who are committed to delivering exceptional guest experiences.

Requirements:

  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and adapt to changing situations;
  • Strong attention to detail and organizational skills;
  • Previous experience in a customer-facing role, preferably in the hospitality industry;
  • A genuine passion for delivering exceptional guest experiences and a commitment to providing outstanding customer service.

Why Join Us?

Mallory Court Hotel & Spa is a passionate advocate of providing equitable workplaces and is committed to recruiting, developing, and retaining talented individuals from diverse backgrounds. We offer a range of benefits and opportunities for growth and development, and we are proud to be members of the Hoteliers Charter.



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