Hotel Front Desk Associate
4 weeks ago
Delivering Exceptional Guest Experiences
We are seeking a skilled and warm Reception Team Member to join our team at Mallory Court Hotel & Spa, Leamington Spa. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in shaping their overall experience.
Your Key Responsibilities:
- Provide exceptional customer service, ensuring a warm and welcoming experience for all guests;
- Manage guest arrivals and departures, including check-in and check-out procedures;
- Process payments and handle guest queries in a professional and efficient manner;
- Work closely with other departments to enhance the overall guest experience;
- Develop strong relationships with guests, understanding their needs and preferences to deliver personalized service.
What We Offer:
- A competitive salary and benefits package;
- Opportunities for career development and growth within the company;
- A dynamic and supportive work environment;
- Access to our wellbeing centre and employee benefits platform;
- A chance to work with a passionate and dedicated team who are committed to delivering exceptional guest experiences.
Requirements:
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment and adapt to changing situations;
- Strong attention to detail and organizational skills;
- Previous experience in a customer-facing role, preferably in the hospitality industry;
- A genuine passion for delivering exceptional guest experiences and a commitment to providing outstanding customer service.
Why Join Us?
Mallory Court Hotel & Spa is a passionate advocate of providing equitable workplaces and is committed to recruiting, developing, and retaining talented individuals from diverse backgrounds. We offer a range of benefits and opportunities for growth and development, and we are proud to be members of the Hoteliers Charter.
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