Front Desk Ambassador
2 weeks ago
Delivering Exceptional Guest Experiences
As a Concierge at Eden Hotel Collection, you will be the face of the hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your primary focus will be on delivering exceptional guest experiences, ensuring that every interaction is memorable and exceeds our guests' expectations.
- Provide personalized service to guests, ensuring their needs are met and exceeded.
- Assist guests with luggage and other requirements, ensuring a seamless experience.
- Usher guests around the hotel, providing information and directions as needed.
- Lead groups for onsite activities, ensuring a safe and enjoyable experience for all participants.
Requirements and Benefits
To succeed in this role, you will need to be professional, knowledgeable, and dedicated to delivering first-class experiences. You will also need to have strong communication and interpersonal skills, as well as the ability to build relationships with guests and hotel residents.
- Enhanced annual leave entitlement, rising to 33 days with service.
- Fairly distributed Service Charge/Gratuities paid monthly.
- Access to our wellbeing centre, with Hello Fresh Recipes, fitness videos, and money management tools.
- Discounted stays, spa treatments, golf, and leisure access across EHC properties.
- Support via our Wellbeing Strategy, including financial wellbeing, domestic violence, and family-friendly policies.
Our Culture and Values
We are proud to be members of the Hoteliers Charter, committed to providing a great place to work with our teams at the heart of everything we do. Our values are Heart, Honesty, Spirit, and Team, which were written by our people, for our people. We encourage applications from all backgrounds, perspectives, and skills, and are passionate about providing equitable workplaces.
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