Customer Success Lead

5 hours ago


Bedford, Bedford, United Kingdom Verifile Ltd Full time

About Verifile Ltd

Verifile Ltd is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

Job Overview

We are seeking a highly motivated Customer Success Lead to play a vital role in our customer relationships, driving product adoption and uncovering new growth opportunities. As a key member of our team, you will work closely with clients to deliver an outstanding customer experience, building lasting partnerships, ensuring customer satisfaction, maximising retention, and turning clients into advocates who refer others to our brand.

Key Responsibilities

  • Responsible for c30 customers, ranging from mid-market through to enterprise and government bodies
  • Understand customer requirements and priorities, building long-lasting successful relationships
  • Hold regular value review meetings, sharing insights and tracking goals
  • Proactively solve problems and strengthen transparency
  • Monitor order patterns to forecast income and use data to mitigate risk
  • Collaborate across teams to resolve issues, improve retention, and share best practices
  • Own the entire customer lifecycle, acting as a trusted advisor to ensure great outcomes
  • Manage regulatory and legal risks through effective contract management
  • Use specialist knowledge to advise and guide customers on compliance and industry regulation
  • Stay up-to-date on industry trends, providing insight and education to clients

Requirements

  • Previous experience in customer success or growth account management roles
  • Confident building and maintaining relationships with customers and clients
  • A track record of delighting customers, expanding revenue, and mitigating customer churn
  • Tech savvy with experience utilising software to manage accounts

Benefits and Rewards

We offer a competitive salary package, including a salary range of £40,000-£55,000 DOE plus bonus. Every member of our team at Verifile Ltd is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities – health, time, finances, and community, some benefits include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts, and much more.



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