Customer Service and Operations Coordinator

2 weeks ago


Bedford, Bedford, United Kingdom Furniture Village Full time
Become a Part of Our Dynamic Team at Furniture Village

We're seeking a highly motivated and organised Customer Service and Operations Coordinator to join our team. As a key member, you'll be responsible for supporting our customer service function by administering all warehouse and distribution activities.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company. If you're a driven individual with a passion for delivering exceptional results, we want to hear from you.

Key Responsibilities:

  • Support the customer service function by administering all warehouse and distribution activities
  • Be the point of contact for customers, arranging deliveries and resolving queries
  • Handle customer service issues promptly and with empathy
  • Manage supplier deliveries and returns effectively
  • Process balance payments accurately
  • Act on any delivery incident reports
  • Ensure compliance with health and safety and GDPR procedures

Requirements:

  • Excellent communication and interpersonal skills
  • A strong work ethic and commitment to delivering exceptional results
  • Punctuality, professionalism, and a positive attitude
  • Confidence in problem-solving and ability to work under pressure
  • A keen eye for detail and accuracy
  • Accountability and a passion for delivering excellent customer service
  • A team player with a love for collaboration and teamwork

What We Offer:

  • A competitive salary of £27,750 plus bonus
  • The best benefits package: pension scheme, 24/7 medical support, health insurance, up to 33 days' holiday, Perkbox, and staff discount
  • A culture of excellence: we do things the right way, not the easy way
  • A generous bonus structure
  • Opportunities for growth and development: we set you up for success and we love to fast-track promotions
  • Award-winning status: the UK's leading independent furniture retailer, voted an Outstanding Place to Work and the Supreme Champion Family Business of the Year


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