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Strategic Operations Manager

1 month ago


Wellingborough, Northamptonshire, United Kingdom CV Library Full time
Job Overview
CV Library is seeking a skilled Academic and Operations Officer to drive performance in our global engineering, repair, and logistics company. As an integral member of our team, you will be responsible for ensuring efficient delivery of products and services, building a culture of continuous improvement, and driving results that meet client expectations.

Key Responsibilities:
  1. Performance & Productivity: Track productivity, goal achievement, and identify areas for cost reduction and efficiency improvement.
  2. Quality & Compliance: Establish and monitor KPIs to drive quality improvements using continuous improvement methodologies.
  3. Workforce Management: Plan, schedule, and review workload and manpower to meet operational targets in a cost-effective manner.
  4. Customer Escalations: Analyse customer escalation activities and implement strategies to improve client satisfaction.
  5. Leadership & Team Development: Build and lead an effective leadership team.