Front Desk Associate
3 weeks ago
We are seeking a highly skilled and enthusiastic Front Office professional to join our team at Dakota Edinburgh. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and providing administrative support to our hotel operations.
Key Responsibilities- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Manage the Front Desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Process guest payments, handle room key cards, and maintain accurate records of guest stays.
- Assist with administrative tasks, such as responding to guest inquiries, handling mail and packages, and maintaining the Front Desk area.
- Collaborate with other departments to ensure seamless communication and coordination of guest services.
- Minimum of two years of experience in a hospitality setting, preferably in a hotel environment.
- Strong administrative skills, with the ability to prioritize tasks and work efficiently in a fast-paced environment.
- Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional guest service.
- Ability to work flexible shifts, including weekends and holidays, and be available to work during peak periods.
- Fully computer literate, with a knowledge of property management systems (PMS) and other hotel software.
- A competitive salary and benefits package, including 40% off stays at any Dakota hotel, 25% off drinks and dining, and access to our Employee Assistance Program.
- Opportunities for career growth and development, with a supportive and inclusive work environment.
- A comprehensive training program, including certification in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety.
- A suite of external resources, including certified training courses and a Learning Management System.
Dakota Edinburgh is a 130-bedroom boutique hotel, located in the heart of South Queensferry. We offer a range of luxurious rooms, a destination cocktail bar, and a brasserie-style grill, as well as three events spaces. Our hotel is easily accessible by train (15-minute walk from Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park), with complimentary parking for both employees and guests.
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Front Desk Associate
4 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Dakota Edinburgh. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming...
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Front Desk Associate
4 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Dakota Edinburgh. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming...
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Front Desk Associate
3 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Front Office professional to join our team at Dakota Edinburgh. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesProvide warm and welcoming service to guests,...
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Front Desk Associate
3 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Front Office professional to join our team at Dakota Edinburgh. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesProvide warm and welcoming service to guests,...
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Front Desk Associate
3 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Office professional to join our team at Dakota Edinburgh. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesProvide a warm and welcoming...
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Front Desk Associate
3 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Office professional to join our team at Dakota Edinburgh. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesProvide a warm and welcoming...
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Receptionist - Front Desk Professional
1 week ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeJob DescriptionWe are seeking a highly skilled and experienced Receptionist to join our team at Dakota Edinburgh. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling all aspects of reception duties, and working closely with other departments to ensure seamless operations.Key...
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Receptionist
4 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout Dakota EdinburghDakota Edinburgh is a luxury hotel located in South Queensferry, offering a unique blend of style, comfort, and exceptional service. As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Job SummaryWe are seeking a highly motivated and...
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Receptionist
4 weeks ago
Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full timeAbout Dakota EdinburghDakota Edinburgh is a luxury hotel located in South Queensferry, offering a unique blend of style, comfort, and exceptional service. As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Job SummaryWe are seeking a highly motivated and...
