Community Liaison Officer

23 hours ago


Winchester, Hampshire, United Kingdom a2dominion Full time

About the Role

We have an exciting opportunity for a skilled Neighbourhood Officer to join our team in Winchester, Hampshire. As a key member of our team, you will be responsible for delivering high-quality customer-facing services, working with vulnerable individuals and community groups, and leveraging your exceptional problem-solving and customer service skills.

Main Responsibilities

  • Assume ownership of a designated portfolio of properties within assigned neighbourhoods, ensuring adherence to health and safety regulations and maintaining accurate records.
  • Perform regular estate inspections and tenancy audits, identifying areas for improvement and implementing corrective actions.
  • Provide prompt, professional responses to resident inquiries, concerns, and complaints.
  • Collaborate with internal stakeholders to resolve issues and enhance tenant satisfaction.
  • Prioritize and manage competing demands, balancing workload and meeting deadlines.

Your Profile

  • Hold a full UK driving licence and possess a reliable vehicle for work purposes.
  • Possess significant experience working with vulnerable populations and community groups.
  • Demonstrate knowledge of housing law, housing management, welfare benefits, and financial inclusion.
  • Hold a GCSE level or equivalent qualification in Maths and English (Grades A*- C).

What We Offer

  • Estimated salary: £34,285 - £35,500 pro rata (depending on experience) + attractive benefits package.
  • Generous holiday entitlement (25 days plus bank holidays) with incremental increases.
  • Contributory pension scheme offering up to 8% employer contribution.
  • Flexible working arrangements catering to individual needs.
  • Ongoing investment in professional development and growth opportunities.


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