Facilities Management Professional
3 weeks ago
**About the Role**
We are seeking a highly skilled Facilities Management Professional to join our team at Pay Limited. This is an exciting opportunity to work in a corporate office environment and deliver exceptional facilities management services.
The successful candidate will be responsible for providing support to all business colleagues and guests, maintaining a safe and operationally effective office environment, and ensuring compliance with service level agreements.
The estimated salary for this role is £40,000 - £55,000 per annum, depending on experience.
About Us
Pay Limited is a leading provider of payment services, acting as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative, and resilient.
Key Responsibilities
- Undertake all relevant FM operational services activity
- Undertake regular building inspections, reporting, and actioning of daily tasks, including demised meeting rooms and office spaces
- Pro-actively respond to and administrate all FM helpdesk requests against SLA prioritizing urgent items
- Maintain all required administrative information, including Standard Operating Documentation
- Deliver high customer service and customer satisfaction at all times
- Support hybrid working environments at the Pay Limited corporate office
- Support and help implement change programs, such as internal or external moves or introduction of new services or tooling
- Be a qualified or trained first aider and support incidents
- Able to manage fire evacuation and support fire marshal duties
- Support external guests and meeting room services, including catering requirements
- Oversee/escort contractors, ensuring full permit-to-work arrangements are met
- Support all waste management services
- Ensure cleaning operatives provide agreed and programmed cleaning services, including daily housekeeping
- Ensure all meeting rooms are maintained with a high standard of housekeeping at all times
- Support colleagues with audiovisual or video conference inquiries, reporting equipment failures to the IT Helpdesk or providing guidance for use where asked
- Raise purchase orders and administrate invoices from a range of FM suppliers, ensuring accuracy of billing and timely processing
- Support procurement activity and performance management of the supply chain, directed to ensure uninterrupted service level agreements
- Undertake incoming/outgoing post service activity, restocking, and portering services as required
- Ensure familiarity with all FM technology tools and equipment (SME) and promote innovation and continuous improvement within the team
- Produce all management information (MI) data requested by FM using available technology tools
- Work across a range of shifts to support business operational needs and fulfill occasional weekend working with reasonable notice (at agreed rates)
- Liaise with the landlord agents' estate team on all safety requirements (permits to work, RAMS, etc.) or escalate landlord helpdesk requests through to completion
- Operate and follow safe working practices at all times, ensuring contractors follow all safety requirements without fail
- Support health and safety induction arrangements for new colleagues
- Maintain all required safety qualifications (supported by the company)
- Develop sufficient capability to deputize for FM in Incident Management Support (Silver)
- Develop and maintain knowledge and capability to deputize for the FM in emergency or planned absence periods on request
- Communicate activity and share departmental knowledge with other Facilities Assistants (and team members) to ensure the team can work cross-functionally, maintaining departmental operating documentation to ensure it is up to date
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