Night Support Specialist

1 week ago

Hythe, Kent, United Kingdom Sanctuary Group Full time

Job Title: Night Support Specialist

Location:

Job Type: Full-time

About Us:

Sanctuary Supported Living is a national organisation that specialises in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We're a not-for-profit organisation that thinks locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

Job Summary:

We're looking for a Night Support Specialist to join our team at our Young Person Service in Hythe. As a Night Support Specialist, you will provide support to encourage young people to maximise their own potential and independence.

Key Responsibilities:

  • Provide high-quality person-centred support to enable and empower customers to develop the skills necessary for independent living within legislative, regulatory requirements and best practice
  • Establish professional relationships with all customers, using appropriate and clear communication to promote independence through developing daily living skills and social engagement, ensuring that customers maintain personal choice, privacy, and dignity
  • Assist customers in understanding and planning their support package, focussing on positive outcomes to maximise customers potential and enable them to exercise choice and control
  • Provide advocacy to support customers and their families when required
  • Liaise with relevant external agencies to ensure the maximum support is delivered to enable customers to access and maintain a level of integration within the wider community
  • Manage the implementation of safeguarding principles and responsibilities to ensure the safety of customers and to avoid potential risk to stakeholders and the business
  • Promote safe practices and undertake risk assessments within legislative frameworks and business protocols, escalating issues as appropriate
  • Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives
  • Handling occasional emergency situations
  • Lone working

Requirements:

  • Experience of working with vulnerable children and young adults
  • Proven knowledge of key needs and services for relevant customer group
  • Some knowledge of relevant legislative and regulatory requirements
  • Good understanding of written and spoken English
  • Good communication skills
  • Good interpersonal and customer care skills
  • Ability to demonstrate a positive and accepting approach to customers whatever their needs
  • Ability to keep accurate records and clearly communicate relevant information
  • Ability to make accurate simple calculations
  • Email and internet communications

What We Offer:

  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

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