Cruise Sales and Service Professional

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Broadway Travel Full time
Cruise Sales and Service Consultant

We are seeking a highly motivated and experienced Cruise Sales and Service Consultant to join our team at Broadway Travel. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales expertise to our customers, ensuring they have a seamless and enjoyable experience when booking their dream cruise holiday.

Key Responsibilities:
  • Provide expert advice to customers on a wide range of cruise products and destinations, ensuring they find the perfect holiday to suit their needs.
  • Maximise sales opportunities through effective upselling and cross-selling techniques, ensuring customers receive the best value for their money.
  • Administer social media platforms, ensuring our online presence is engaging and informative.
  • Achieve monthly sales and customer service targets, including conversion rates, profit margins, and customer satisfaction.
  • Manage end-to-end booking processes, including documentation, ticketing, and ancillary products.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Contribute to the development of sales strategies and initiatives to drive business growth.
Requirements:
  • Minimum 2 years' experience in general travel sales, with a proven track record of achieving sales targets.
  • Exceptional customer service skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.


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