Cruise Sales and Service Professional

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Broadway Travel Full time
Cruise Sales and Service Consultant

At Broadway Travel, we are seeking a highly skilled Cruise Sales and Service Consultant to join our team. This is an exciting opportunity to work with a dynamic and growing company, providing exceptional customer service and sales expertise to our clients.

Key Responsibilities
  1. Provide expert advice to customers on a wide range of cruise products and destinations, ensuring a seamless and personalized experience.
  2. Maximize sales opportunities through effective communication, upselling, and cross-selling of holiday extras.
  3. Administer social media platforms, ensuring timely and engaging content to attract and retain customers.
  4. Achieve monthly sales and customer service KPIs, including conversion rates, profit targets, and customer satisfaction.
  5. Manage end-to-end booking processes, including documentation, tickets, balance collection, and ancillary products.
  6. Resolve customer complaints and in-resort issues, ensuring a high level of customer satisfaction.
  7. Collaborate with the team to achieve business objectives and contribute to the growth and development of the company.
Requirements
  1. Minimum 2 years of recent experience in general travel sales, with a proven track record of achieving KPIs.
  2. Exceptional customer service skills, with the ability to work in a fast-paced environment and meet sales targets.
  3. Excellent communication, telephone manner, and listening skills, with the ability to anticipate customer needs.
  4. Proficiency in Microsoft packages, including Word, Excel, and PowerPoint.


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