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Customer Service Manager

2 months ago

Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time
Job Title: Customer Service Manager

We are seeking a highly skilled Customer Service Manager to join our team at William Grant & Sons. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our supply chain.

Main Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and analyze data to inform supply chain decisions and optimize operations
  • Collaborate with cross-functional teams to ensure seamless execution of customer orders and requests
  • Identify and mitigate risks to customer service and supply chain operations
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams

About William Grant & Sons:

At William Grant & Sons, we value diversity and inclusion and are committed to creating a workplace where everyone can thrive. We believe in empowering our employees to have their best work day every day and offer a range of benefits and opportunities for growth and development.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading spirits company

Requirements:

  • Proven experience in customer service and supply chain management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a fast-paced environment

How to Apply:

If you are a motivated and results-driven individual with a passion for customer service and supply chain management, please submit your application, including your resume and a cover letter, to [insert contact information].