Senior Manager, Customer Experience UK

1 month ago

Newbury, West Berkshire, United Kingdom Stryker UK Limited Full time
Job Title: Senior Manager, Customer Experience UK

Join Stryker UK Limited as a Senior Manager, Customer Experience UK, and take on a challenging role that requires strategic thinking, leadership, and a customer-centric approach.

About the Role

This is a key leadership position within our Customer Experience organization, responsible for driving business growth and customer satisfaction in the UK and Ireland. As a Senior Manager, you will lead a team of experienced professionals, providing direction, guidance, and support to ensure the delivery of exceptional customer experiences.

Key Responsibilities
  • Develop and implement customer experience strategies that align with business objectives.
  • Lead a team of Associate Managers and Supervisors, providing coaching, mentoring, and performance management.
  • Collaborate with cross-functional teams to drive process standardization, lean improvements, and customer-centric initiatives.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing corrective actions.
  • Develop and manage budgets, forecasts, and resource allocation plans to achieve business objectives.
  • Build and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
Requirements
  • 10+ years of experience in customer experience, operations, or a related field, with a proven track record of leadership and customer-centricity.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Experience with process improvement, lean methodologies, and customer experience frameworks.
  • Fluency in English and proficiency in another European language is highly desirable.
What We Offer

As a Senior Manager, Customer Experience UK, you will have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on customer experiences. We offer a competitive salary, benefits package, and opportunities for professional development and growth.

Stryker UK Limited is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-centric leader, we encourage you to apply for this exciting opportunity.

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