Optometrist - Practice Manager

3 weeks ago


Jarrow, South Tyneside, United Kingdom Zest Business Group Full time

Optometrist - Practice Manager Role

We are seeking a highly skilled and experienced Optometrist to join our team as a Practice Manager at our well-established practice in North Shields. As a Practice Manager, you will be responsible for leading a team of opticians and providing exceptional customer service to our patients.

Key Responsibilities:

  • Lead a team of opticians to achieve high levels of sales performance and customer satisfaction.
  • Manage the team to deliver excellent customer service and maintain a high degree of professionalism and confidentiality.
  • Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines.
  • Accurately operate the POS system and accounts for all transactions (cash, credit, returns).
  • Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude.
  • Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff.
  • Assist the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
  • Being proactive in keeping up to date with operational standards and training modules to further their knowledge.
  • Assist with contact lenses and dispensing glasses.

Requirements:

  • Previous experience of working within an Opticians.
  • Previous experience of managing a leading a team.
  • Committed to the practice development and driven to succeed.
  • Customer focused.
  • Sales savvy.
  • Confident.
  • Reliable.
  • Excellent organisational and communication skills.

To be considered for this role, please submit your CV or contact us for more information.



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