Optometrist Manager
3 weeks ago
Opticians Practice Manager Role
We are seeking a highly skilled and experienced Opticians Practice Manager to join our team at Zest Business Group. As an Opticians Practice Manager, you will be responsible for leading a team of opticians and providing exceptional customer service to our patients.
Key Responsibilities:
- Manage a team of opticians to achieve high levels of sales performance and customer satisfaction.
- Deliver excellent customer service and demonstrate a high degree of professionalism and confidentiality.
- Maintain up-to-date knowledge of our products to recommend the best solution.
- Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines.
- Accurately operate the POS system and accounts for all transactions (cash, credit, returns).
- Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude.
- Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff.
- Assist the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
- Being proactive in keeping up to date with operational standards and training modules to further their knowledge.
- Assist with contact lenses and dispensing glasses.
Requirements:
- Previous experience of working within an Opticians.
- Previous experience of managing a leading a team.
- Committed to the practice development and driven to succeed.
- Customer focused.
- Sales savvy.
- Confident.
- Reliable.
- Excellent organisational and communication skills.
To be considered for this role, please submit your CV or contact us for more information.
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