Vulnerable Customer Support Specialist
1 month ago
About Us:
Kroo is a dynamic and inclusive workplace that values diversity and promotes equality. As a Junior Vulnerable Customer Specialist, you'll be part of a team that's passionate about helping people take control of their financial future and achieve their goals.
Job Description:
You'll be responsible for interacting with and supporting our vulnerable customers, taking ownership of their vulnerabilities, and escalating where necessary. You'll also collate accurate MI and provide feedback to improve processes and workflows.
Requirements:
- At least 6 months of experience in financial services
- Previous work experience of 1 year relating to the vulnerability sector
- A brilliant eye for detail and an ability to handle complex issues
- A desire to help customers who need further support
- Ability to work independently, while part of a team, to deliver in a fast-paced work environment
- Ability to meet deadlines in line with our vulnerable customer processes
- Excellent written and verbal communication skills and a genuine commitment to exceptional customer service
Benefits:
- A competitive salary of £28,000 - £32,000 per annum
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
- Personal days: 3 personal days to use as needed
- Mental health support: Access to Spill, our mental health support partner
- Workplace pension: 5% employee contribution and 3% employer top-up
- Cycle to Work scheme: Encouraging sustainable transportation
- Enhanced parental leave: Supporting employees in starting and growing their families
- Full healthcare for you and your nuclear family via Vitality
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