Customer Service Professional

4 weeks ago


Peterborough, Peterborough, United Kingdom Brook Street Full time

Take the first step towards a rewarding career as a Clinical Customer Advisor at Brook Street.

We are seeking a skilled medical professional to analyze and assess health reports, support customers, and contribute to the company's understanding of medical practices.

About the Role:

  • Thoroughly examine health reports to inform decision-making.
  • Offer expert support to customers navigating the hospital liaison process.
  • Enhance the company's knowledge of medical practices and terminology.
  • Drive positive change in internal procedures.
  • Collaborate with the Medical Advisory Panel on strategic initiatives.
  • Investigate and resolve complex issues.
  • Produce high-quality reports for internal stakeholders.
  • Stay up-to-date on industry trends and their implications.

Ideal Candidate:

  • Proven experience in medical practice and report analysis.
  • Outstanding communication skills, particularly when handling sensitive information.
  • Strong analytical and organizational abilities.
  • Capacity to manage multiple priorities and deadlines.
  • Proficiency in data analysis tools and techniques.

Benefits Package:

  • A competitive salary of £30,500 per annum.
  • Company-sponsored pension plan.
  • Annual performance bonuses.
  • A comprehensive annual leave policy, including additional family days.
  • Group travel insurance (discounted rates for family members).
  • Employee assistance program.
  • Recognition and reward scheme.
  • Opportunities for professional growth and development.
  • Wellness initiatives and employee discounts.
  • Complimentary refreshments and a welcoming work environment.


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