Dining Room Ambassador

1 day ago

London, Greater London, United Kingdom TROIA (UK) RESTAURANTS LIMITED Full time

Job Title: Dining Room Ambassador

Job Summary:

We are seeking a highly skilled and experienced Dining Room Ambassador to join our team at Balthazar, a renowned brasserie in the heart of Covent Garden's theatre district. As a Dining Room Ambassador, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and memorable dining experience.

Key Responsibilities:

  • Guest Greeting: Greet guests in a professional and friendly manner, making them feel welcome and valued.
  • Order Taking: Take and relay accurate food and beverage orders to the kitchen and bar, ensuring timely delivery and attention to detail.
  • Menu Knowledge: Provide detailed information about menu items, specials, and wine selections, showcasing your expertise and passion for fine dining.
  • Team Collaboration: Collaborate with kitchen and bar staff to maintain a smooth workflow, ensuring seamless communication and efficient service.
  • Guest Service: Handle guest inquiries, concerns, and special requests with tact and professionalism, resolving issues promptly and efficiently.
  • Cleanliness and Hygiene: Uphold the highest standards of cleanliness and hygiene in the dining area, maintaining a clean and safe environment for guests and staff.

Requirements:

  • Experience: Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment.
  • Customer Service: Exceptional customer service and communication skills, with the ability to build strong relationships with guests and colleagues.
  • Knowledge: Knowledge of fine dining etiquette and service standards, with a passion for delivering exceptional service.
  • Multitasking: Ability to multitask in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Attention to Detail: Attention to detail and a passion for delivering an outstanding guest experience, with a focus on quality and consistency.

Benefits:

  • Discounts: Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group.
  • Progression Opportunities: Unrivalled opportunities for progression across the Group, with a focus on career development and growth.
  • Overtime: Paid overtime, with a focus on recognizing and rewarding hard work and dedication.
  • Holidays: 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a Friend: Recommend a friend scheme with great bonuses per individual referral.
  • Discounts and Rewards: Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more.
  • Staff Recognition: Reward programmes, long service awards, and staff recognition and incentives.

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