Human Resources Advisor

7 days ago

Coventry, Coventry, United Kingdom STARK Building Materials UK Full time
Job Opportunity

We are seeking a highly organized and detail-oriented People Helpdesk Advisor to join our People Services team at STARK Building Materials UK.

This role is ideal for an individual who is passionate about providing excellent customer service and has a keen eye for detail. As a People Helpdesk Advisor, you will be the first point of contact for colleagues contacting the People Services team, providing timely and effective advice to answer their queries or direct them to subject matter experts when necessary.

Key Responsibilities:

  • Respond to and resolve queries and tasks coming into the People Service Centre via phone or email.
  • Manage workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams.
  • Update team tracking spreadsheet with nature of enquiry and outcome and provide regular reports on own activity as required.
  • Support with employment documentation queries, right to work check compliance, and pre-employment medicals undertaken where appropriate.
  • Support with any HR administrative tasks for our team members throughout their employment.
  • Maintain employee electronic personal files.
  • Collaborate and work together with other team members to ensure HR best practice and colleague experience.
  • Maintain Company confidentiality and ensure high standards of professionalism.
  • Liaising with our external ER advisors where appropriate.
  • Undertake ad hoc project work/attendance on wider HR projects.

What We Offer:

  • A competitive salary and benefits package, plus generous staff discounts.
  • A supportive team environment where your contributions are recognized and valued.
  • Opportunities to grow your skills and career within our organization.
  • Flexible working arrangements to help you balance work and life.

Requirements:

  • Strong service and solution focus is essential.
  • Proficient in handling sensitive and confidential information with integrity.
  • Highly organized, structured, and able to manage multiple cases at any one time, with great attention to detail.
  • Able to prioritize cases and refer on to more expert colleagues as necessary.
  • Sound understanding of employee life cycle and knowledge of common business issues and processes.
  • Previous experience handling queries in person, over the phone, and via email.
  • Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams, and Internet).
  • Excellent communicator, verbally and in written form.
  • Knowledge of GDPR obligations and compliance to our data privacy policy.
  • Experience of using Service Now/Workday/LMS desirable.
  • Generalist HR experience equally desirable but not essential.

About Us:

STARK Building Materials UK is dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

We're looking for individuals who share our values and are eager to grow their skills and career within our organization. If you're passionate about providing excellent customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

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