Senior Telephony Engineer

1 month ago

Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time
Job Title: Senior Telephony Engineer

We are seeking a highly skilled Senior Telephony Engineer to join our team at East Midlands Ambulance Service NHS Trust. As a key member of our Performance Information Team, you will be responsible for providing expert analysis and reporting to support service improvement.

Main Responsibilities:
  • Interrogate complex data sets to identify trends, exceptions, and areas of concern for all levels of management.
  • Deliver data and statistical analysis to meet operational management and performance management needs of the NEPTS.
  • Ensure the timely collation, analysis, and presentation of high-quality information.
  • Lead on the reporting of key performance indicators (KPIs) and service standards.
  • Develop appropriate reporting solutions and undertake analysis and evaluation to support specific initiatives/projects.
Requirements:
  • Advanced SQL knowledge.
  • Advanced Power BI knowledge.
  • SharePoint knowledge.
  • PTS knowledge.
Working for Our Organisation:

We are a dynamic and forward-thinking organisation, committed to delivering high-quality emergency and urgent care to our patients across the region. As a Senior Telephony Engineer, you will have the opportunity to work closely with our Performance Management and Information Team to ensure that reporting is consistent and accurate.

We are looking for a proactive and analytical individual who can provide expert analysis and reporting to support service improvement. If you have a strong background in data analysis and a passion for delivering high-quality information, we would love to hear from you.

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