Senior Telephony Engineer

4 weeks ago


Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

About the Role

We are seeking a highly skilled and proactive analytical individual to support the Non-Emergency Patient Transport Service in undertaking analysis and performance reporting to support service improvement. The successful candidate will be responsible for interrogating complex data sets to identify trends, exceptions, problems, good practice, and areas of concern for all levels of management, providing recommendations where appropriate.

Main Responsibilities

  1. To deliver data and statistical analysis to meet operational management and performance management needs of the NEPTS, as for other services provided by the Trust as required.
  2. Ensure the timely collation, analysis and presentation of high-quality information.
  3. To lead on the reporting of key performance indicators (KPIs) and service standards and other information to support service improvement at corporate, area and individual level.
  4. To develop appropriate reporting solutions, undertake analysis and evaluation to support specific initiatives/projects implemented.
  5. To provide information and analytical support to the Trust in bidding for new NEPTS services.

Requirements

The ideal candidate will have advanced SQL knowledge, experience in the production of reports and analysis using statistical data, and a sound understanding of the Cleric system.

What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional development and growth.



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