Senior Telephony Systems Analyst

3 weeks ago


Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

Job Overview

East Midlands Ambulance Service NHS Trust (EMAS) is seeking a skilled Telecommunications Network Engineer to support the Non-Emergency Patient Transport Service (NEPTS) in undertaking analysis and performance reporting to drive service improvement.

The successful candidate will be responsible for interrogating complex data sets, delivering data and statistical analysis, and ensuring the timely collation, analysis, and presentation of high-quality information.

The post holder will work closely with the Performance Management and Information Team to ensure stored information is of the highest possible quality and will be responsible for leading on the reporting of key performance indicators (KPIs) and service standards.

The ideal candidate will have advanced knowledge of SQL, Power BI, and SharePoint, with the ability to present complex information in an easy-to-understand format.

Main Responsibilities

  • To interrogate complex data sets and identify trends, exceptions, problems, good practice, and areas of concern for all levels of management, providing recommendations where appropriate.
  • To deliver data and statistical analysis to meet operational management and performance management needs of the NEPTS.
  • To ensure the timely collation, analysis, and presentation of high-quality information.
  • To lead on the reporting of KPIs and service standards.

Requirements

  • Advanced knowledge of SQL, Power BI, and SharePoint.
  • Ability to present complex information in an easy-to-understand format.
  • Excellent analytical and problem-solving skills.

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