Senior Telephony Engineer

4 weeks ago


Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

Job Overview

East Midlands Ambulance Service NHS Trust is seeking a proactive analytical individual to support the Non-Emergency Patient Transport Service in undertaking analysis and performance reporting to support service improvement.

The ideal candidate will have advanced SQL knowledge, experience in the production of reports and analysis using statistical data, and the ability to present information in an easy-to-understand format.

Main Responsibilities

  • To interrogate complex data sets to identify trends, exceptions, problems, good practice, and areas of concern for all levels of management, providing recommendations where appropriate.
  • To deliver data and statistical analysis to meet operational management and performance management needs of the NEPTS, as for other services provided by the Trust as required.
  • To lead on the reporting of key performance indicators (KPIs) and service standards and other information to support service improvement at corporate, area, and individual level.
  • To develop appropriate reporting solutions, undertake analysis and evaluation to support specific initiatives/projects implemented.
  • To extract, manage, and analyse complex datasets using spreadsheets, databases, and other software tools.

Requirements

  • Advanced SQL knowledge.
  • Experience in the production of reports and analysis using statistical data.
  • Ability to present information in an easy-to-understand format.
  • SharePoint knowledge.
  • PTS knowledge.

Working for Our Organisation

  • To work as an effective and integral part of the Performance Information Team to ensure that reporting is consistent and accurate and is delivered within the agreed timescales.
  • To ensure that all information produced is customer-focused, timely, accurate, and is user-friendly.

Person Specification

  • Advanced SQL knowledge.
  • Advanced Power BI knowledge.
  • SharePoint knowledge.
  • PTS knowledge.

Further Details/Informal Visits Contact



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