Garden Centre Retail Manager

3 days ago


Dundee, Dundee City, United Kingdom Dobbies Full time

About the Role

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As a key member of our team, you will play a vital role in delivering exceptional customer service and driving sales across our stores. With a passion for gardens and plants, you will be responsible for supervising stock processes, maintaining high standards, and supporting the management team.

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Key Responsibilities

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  • Providing outstanding customer service by assisting customers with transactions and promoting products.">
  • SUPERVISING stock processes, including receiving, stocking, and replenishing merchandise to meet customer demand.">
  • Maintaining accurate records of stock levels, processing transfers, wastage, and receipts, and highlighting any discrepancies.">
  • Drawing on your excellent communication skills to drive sales through customer interactions and promote the benefits of the Dobbies Club membership.">
  • Offering expert product knowledge to assist customers with queries and providing solutions to their needs.">
  • Working collaboratively with colleagues to maintain store appearance, cleanliness, and overall quality.">
  • Supporting staff development and deputizing for management in their absence.">
  • Assisting with various tasks as required, including working on the shop floor, handling cash, operating tills, and participating in take-to-care deliveries and stock control routines.">
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Your Skills and Qualifications

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  • Prior experience in a customer-facing role, preferably within retail or garden centre environments.">
  • Proven supervisory or leadership skills, with a track record of successfully managing teams and achieving goals.">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.">
  • A genuine passion for delivering great customer service and creating memorable experiences.">
  • The ability to work well under pressure, prioritizing tasks and managing multiple responsibilities effectively.">
  • A collaborative approach to working with others, with a focus on teamwork and mutual support.">
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What We Offer

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  • An estimated annual salary of £25,000-£30,000, depending on experience and qualifications.">
  • Generous annual leave entitlement, allowing you to take time off when needed.">
  • Exclusive discounts on products and services across our stores, restaurants, and online platforms.">
  • Access to Wagestream, enabling you to access earnings ahead of pay day and save for the future.">
  • Eligibility for Retail Trust, providing confidential support, virtual GP access, free counseling services, and discounted retail rewards.">
  • Development opportunities through Dobbies Academy, equipping you with the skills and knowledge to excel in your role.">
  • A thriving culture of collaboration, innovation, and continuous improvement, where everyone is valued and empowered to contribute.">

About Us

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Dobbies is the UK's largest garden centre retailer, with a rich history dating back to 1865. Our commitment to garden living all-year-round drives everything we do, from showcasing own-brand and branded products to hosting events and experiences that bring people together.

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We're proud to have over 3,800 colleagues across 77 stores, including six Little Dobbies and a Central Support Office near Edinburgh. As a valued member of our team, you'll be part of a dynamic and supportive environment where everyone has the opportunity to grow and thrive.



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