Customer Service Ambassador

3 weeks ago


Tunbridge Wells, Kent, United Kingdom Elysian Residences Full time
About Us: Elysian Residences is a UK-based business specializing in the development and operation of luxury retirement communities. We are dedicated to providing exceptional hospitality services to our residents and their families, ensuring their comfort and satisfaction.

Job Summary: We are seeking a skilled Front of House Assistant to join our team, working closely with the management team to develop and implement plans for hospitality services. The successful candidate will have a strong focus on customer satisfaction, teamwork, and communication skills.

Main Responsibilities:

  • Develop and implement effective strategies to improve customer satisfaction
  • Coordinate services with department heads to ensure timely delivery
  • Work closely with the community administrator to ensure accurate billing and financial management
  • Assist in planning, set-up, and delivery of community functions, promoting a positive and welcoming environment for residents
  • Participate in marketing efforts to promote the retirement community and its hospitality services
  • Respond to customer inquiries and provide information about the community and its surroundings
  • Manage all aspects of dining service, ensuring excellent presentation, preparation, and serving of food and beverages
  • Maintain high standards of safety, cleanliness, and sanitation in accordance with health regulations

Requirements:

  • Candidates must possess a clean driving license with no accidents or charges within the last 5 years
  • Demonstrate an ability to develop a network of providers and services
  • Show proficiency in Microsoft Office products (Word, Excel, Outlook, etc.)

Salary and Benefits: The successful candidate can expect a competitive salary of up to £25,000 per annum, plus benefits and opportunities for career growth and development.



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