Lead Retail Branch Manager

2 weeks ago


London, Greater London, United Kingdom Time Recruitment Solutions Ltd Full time

Retail Management Opportunity


About the Position:
Time Recruitment Solutions Ltd is representing a reputable telecoms provider that offers tailored mobile and broadband solutions for businesses and consumers. This organization emphasizes personalized customer service, maintains high standards, and operates multiple retail branches. It's an excellent opportunity to join a team that values quality and growth.

About the Job:
A fantastic chance has arisen for a Lead Retail Branch Manager to lead a dynamic team in a busy retail environment. The ideal candidate will ensure exceptional customer service, drive sales, and manage operations effectively. Key responsibilities include:

  1. Train team members to provide comprehensive information on products and services.
  2. Meet branch sales targets by fostering a culture of honesty and transparency.
  3. Encourage cross-selling of products and services to enhance customer experience.
  4. Oversee branch operations, including stock management and shift planning, ensuring adequate staffing at all times.
  5. Maintain a tidy, presentable, and well-stocked branch.
  6. Manage key local accounts while being sales-savvy.
  7. Ensure customer confidentiality and security is upheld.
  8. Act as a point of escalation for retail customer queries, handling managerial tasks effectively.

Requirements:
To succeed in this role, you should have:

  1. Proven experience as a Team Leader or Manager.
  2. Strong retail skills with a customer service focus.
  3. Technologically savvy with strong written and verbal communication skills.
  4. High attention to detail and excellent time management abilities.
  5. Confident in leading and motivating a team.
  6. Ability to multitask and perform under pressure.
  7. Strong interpersonal skills and a passion for customer service.

Benefits:
This position offers a competitive salary range of £40,000 - £45,000 per annum, along with first day benefits such as employee discounts and flexible working arrangements. After a successful probation period, you may be eligible for increased annual leave, performance bonuses, and access to professional development opportunities. Additionally, milestone celebrations reward your hard work and dedication with enhanced retirement benefits and leadership development opportunities.

This opportunity has been sourced through Time Recruitment Solutions Ltd.
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