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Support Assistant

2 months ago


Chatham, Kent, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate Support Assistant to join our team at Riverside. As a Support Assistant, you will play a vital role in ensuring the safety and wellbeing of our customers in our supported housing services.

Your primary responsibility will be to provide support and guidance to our customers, helping them to maintain a safe and healthy environment. This will involve working closely with our customers to identify and address any issues or concerns they may have, and providing them with the necessary support and resources to overcome any challenges they may be facing.

About You
  • You will have experience of working with vulnerable client groups and a strong understanding of the issues that affect them.
  • You will be able to demonstrate a high level of empathy and understanding, and be able to build strong relationships with our customers.
  • You will have excellent communication and interpersonal skills, and be able to work effectively as part of a team.
  • You will be able to demonstrate a high level of flexibility and adaptability, and be able to work in a fast-paced environment.
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

What We Offer
  • Competitive pay and a generous pension scheme.
  • 28 days holiday plus bank holidays.
  • Flexible working options available.
  • Investment in your learning and personal development.
  • A wide range of benefits.
About the Job

As a Support Assistant, you will be responsible for:

  • Supporting the delivery of the referral process for new customers.
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns.
  • Clean and prepare customer rooms as appropriate.
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service.
  • Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately.
  • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers.
  • Carry out day-to-day administration and operational duties.
  • Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking.
  • Assist in collating and submitting information returns on funding, health & safety and performance.
  • Act as point of contact on the phone, reception and deal with a range of enquiries.
Requirements
  • Experience of working with vulnerable client groups.
  • Experience of delivering structured support in either housing or social care.
  • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.