Customer Service Operations Specialist
6 days ago
**About the Role:**
We are seeking a skilled Customer Service Operations Specialist to join our team. In this role, you will be responsible for ensuring that customers' urgent packages get delivered on time.
**Key Responsibilities:
- Ensuring timely delivery of packages to customers
- Answering customer inquiries and resolving issues related to shipment collection and delivery
- Investigating failed shipments and prioritizing deliveries for the next day
- Entering data into our tracking system
- Fostering effective communication with the team, manager, and operations stations
**Requirements:**
- Excellent communication and social skills
- Able to work in a fast-paced environment with strict timelines
- Able to manage own time effectively with attention to detail
**What We Offer:**
* A competitive salary of approximately $55,000 per year * Extensive training opportunities to develop your skills and knowledge * Access to extensive learning resources * Tuition Assistance Program for eligible employees * Employee Assistance Program for difficult life situations * Employee reduced-rate shipping * Great career opportunities
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