Tesco Customer Service Delivery Associate

4 weeks ago


Leyland, Lancashire, United Kingdom Tesco Full time

About the Role

We are seeking a skilled and customer-focused individual to join our team as a Customer Delivery Driver at Tesco. As the face of our company, you will be responsible for delivering exceptional customer service and ensuring our customers receive their shopping in a timely and efficient manner.

Your Key Responsibilities

  • Ensure that the van and trays used are clean and well-maintained, with a focus on customer satisfaction.
  • Leave the back yard clean and tidy, with all rubbish removed and litter picked up as necessary.
  • Wash trays as part of the tray wash process to maintain high standards of cleanliness.
  • Load the van as required, checking that it is roadworthy and ready for use.
  • Talk to customers about any changes to their order, including substitutions and short code items, and offer a refund for any items they are unhappy with.
  • Care for products and deliveries as if they were your own, ensuring they are handled with care and attention.
  • Explain to customers that they will not be charged extra for substitutions, and deliver their shopping during their allocated time slot.
  • Call customers before arriving at their property if early, and inform the store or centre if running late.

What We Offer

  • Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
  • Flexible working from day one.
  • 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard.
  • Access to free wellbeing services, with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks, providing a space for colleagues to come together from a range of backgrounds.

About Us

Tesco is a leading retailer, committed to delivering great service to our customers. We offer a range of benefits and opportunities for our colleagues, and are dedicated to supporting their well-being and success.


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