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Ecommerce Customer Service Representative

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Parkside Office Professional Full time
About the Role

We are seeking a highly skilled Ecommerce Customer Care Coordinator to join our team at Parkside Office Professional. As a key member of our dynamic team, you will be responsible for providing exceptional customer service to our clients' end consumers.

Key Responsibilities
  • Handle customer inquiries via phone and email with professionalism and empathy.
  • Process manual orders and manage the entire order and delivery process.
  • Oversee order checks and manage the ecommerce mailbox.
  • Process returns and respond to customer reviews on platforms like Trustpilot.
  • Upsell products and provide detailed product knowledge to enhance the customer experience.
What You'll Do

In this exciting role, you will be the voice of our client's brand, providing top-notch service to their customers. You will work closely with our team to ensure seamless customer interactions and resolve any issues that may arise.

Requirements
  • Expertise in the Magento system.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong product knowledge and upselling skills.