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Aviation Customer Support Specialist
2 months ago
We're committed to fostering a culture of diversity, inclusivity, and flexibility. At Close Brothers Group, we understand the importance of work-life balance and are open to discussing flexible work options to support our employees' needs.
As a Customer Support Executive - Asset Recovery, you'll be part of our Customer Support team, working closely with colleagues to manage accounts that require special handling. Your primary focus will be on managing accounts within the Notice of Default period, ensuring successful customer and business outcomes. This will involve reviewing and actioning cases in line with our collection principles, identifying potential fraudulent accounts, and taking swift action to resolve issues.
You'll also be responsible for effectively managing asset recovery and disposal processes, including liaising with third-party agents and managing asset sales through auction houses and approved sales channels. Your excellent communication skills and experience in a customer-focused environment will be essential in providing top-notch customer service and ensuring compliance with regulatory requirements.
Key Responsibilities:
- Manage accounts within the Notice of Default period to ensure successful customer and business outcomes
- Review and action cases in line with our collection principles
- Identify potential fraudulent accounts and take swift action to resolve issues
- Liaise with third-party agents on asset recovery requirements
- Manage asset sales through auction houses and approved sales channels
- Ensure compliance with regulatory requirements
Requirements:
- Excellent customer service skills
- Excellent IT skills (MS Word, Excel, and Outlook)
- Knowledge of regulations relating to Compliance, Data Protection, Anti-Money Laundering, Consumer Credit Directive, and Consumer Credit Act
- Experience in a collections/customer service environment
About Close Brothers Group:
Close Brothers Group is a leading UK merchant banking group providing lending, deposit-taking, wealth management services, and securities trading. Our purpose is to help the people and businesses of Britain thrive over the long term. We're committed to fostering a culture of diversity, inclusivity, and flexibility, and we're proud to be a responsible and sustainable business.
