Database Support Specialist

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Alzheimer's Research UK Full time

About the Role

We are seeking a highly skilled Database Support Specialist to join our team at Alzheimer's Research UK. As a key member of our team, you will play a crucial role in supporting the successful management of our CRM system, Salesforce.

Main Responsibilities

Provide 1st Line support for requests received into the team's ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate.

Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required.

Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed.

Create new documents such as 'How To' guides to a high standard which are straightforward using non-technical language.

Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.

Assist the Database Manager, and Database Officers in improving business processes for the successful and efficient management of supporter data.

Work with the Database Officers to perform simple ad-hoc imports of data into Salesforce that cannot be processed by automated means.

Import data using our tool Clarity Data Transform (CDT) and to see errors through to completion by either resolving the problem or escalating where appropriate.

Support the Database Officers in delivering an ongoing training programme to all employees.

Requirements

Experience of working with data sets, either in a CRM system or Excel-based system.

Proven ability to work to a high standard and with an excellent eye for detail.

Experience of providing customer service to customers or users of a system

Excellent verbal and written communication skills.

The ability to communicate technical information to non-technical people in a supportive and easy to understand way.

Intermediate Excel skills (VLOOKUP's).

A creative, positive, and proactive approach to problem-solving

Good self-awareness with a willingness to learn new skills.

Ability to manage multiple tasks simultaneously.

About Alzheimer's Research UK

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer's Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates.

Please note that we do not accept CVs or applications via email. Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

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